Cancellation policy
Last Updated: 22 October 2026
At Silky Lara Group Sdn Bhd ("Silky Lara", "we", "us", or "our"), we are committed to providing a transparent and convenient shopping experience.
This Purchase Options Cancellation Policy explains the conditions for cancelling product orders, membership subscriptions, and other purchase arrangements available through our website.
1. One-Time Product Purchases
Customers may request to cancel an order before it has been processed or dispatched.
To request a cancellation, please contact our Customer Support Team via WhatsApp as soon as possible and provide your order number.
- Before Dispatch: Cancellation requests may be approved if the order has not been processed for shipment.
- After Dispatch: Orders that have already been handed over to our delivery partner generally cannot be cancelled. However, customers may request a return in accordance with our Return & Refund Policy.
- Refunds: Approved order cancellations will be refunded through the original payment method, where supported.
All cancellation requests are subject to order status, verification, and applicable consumer rights.
2. SL Standard Membership (Free)
SL Standard is a complimentary membership programme offered by Silky Lara.
Customers may request to close their SL Standard membership at any time by contacting our Customer Support Team.
Upon membership closure:
- Membership privileges will cease.
- Unredeemed loyalty points and rewards may be forfeited, subject to applicable membership terms and consumer rights.
- Personal information will be managed in accordance with our Privacy Policy and applicable data protection laws.
No cancellation fee applies to SL Standard membership.
3. SLovers Membership (RM25/Year)
SLovers is an optional paid membership programme offering exclusive benefits, rewards, and personalised skincare guidance.
The annual membership fee is RM25, covering a 12-month membership period from the date of activation, unless otherwise specified at registration.
Membership Cancellation
Members may request cancellation at any time by contacting our Customer Support Team via WhatsApp.
For memberships with automatic renewal enabled, cancellation of renewal will prevent the next annual membership charge. Existing paid membership benefits will remain available until the end of the current membership period, unless otherwise agreed.
For memberships requiring manual renewal, members may simply choose not to renew when their membership expires.
Membership Fee Refunds
- Members may request a refund if their paid membership has not yet been activated or used.
- Once membership benefits have been activated or used, membership fees are generally non-refundable for a change of mind.
- Requests involving duplicate payments, billing errors, or failure to provide purchased membership benefits will be reviewed and resolved appropriately.
- Any refund rights provided under applicable Malaysian consumer protection laws remain unaffected.
4. Membership Renewal & Expiry
SLovers membership is valid for 12 months from the activation date.
Members may be notified before their membership expires.
Eligible members who meet the qualifying annual spending threshold of RM800 may receive a waiver of the following year's membership fee, subject to verification and the applicable membership programme terms.
Where automatic renewal is offered, the renewal amount, billing frequency, and cancellation method will be disclosed before customers authorise recurring payments.
Silky Lara will not automatically charge a renewal fee unless the customer has authorised the recurring payment arrangement.
5. Subscription-Based Product Purchases
If Silky Lara introduces recurring product subscriptions, customers will be informed of the applicable billing frequency, delivery schedule, renewal terms, and cancellation conditions before subscribing.
Customers may cancel future recurring orders through the available subscription management method or by contacting Customer Support.
Cancellation will stop future subscription charges, subject to any disclosed processing cut-off periods.
Orders already processed or dispatched will be handled in accordance with our Return & Refund Policy.
6. How to Request a Cancellation
To request cancellation of an order, membership, or applicable subscription, please contact our official WhatsApp Customer Support Team at +60123713860
Kindly provide:
- Your full name.
- Your registered email address or contact number.
- Your order number or membership details.
- The reason for cancellation, if you wish to provide one.
Our team will review your request and provide further instructions or confirmation.
7. Changes to This Policy
Silky Lara may update this policy to reflect changes in our purchase options, membership programmes, or applicable legal requirements.
Any material changes affecting existing paid subscriptions or memberships will be communicated appropriately and will remain subject to applicable contractual and consumer protection requirements.
8. Contact Information
For cancellation requests or enquiries, please contact:
Silky Lara Group Sdn Bhd
Customer Support: Official Silky Lara WhatsApp Channel +60123713860
Email: silkylaraskincare@gmail.com
Website: https://silkylara.com
Thank you for choosing Silky Lara.
We appreciate your trust and are committed to providing a transparent, flexible, and reliable shopping experience.
Nothing in this policy excludes or limits customers' statutory rights under applicable Malaysian consumer protection laws.