Last Updated: 22 October 2026

Welcome to Silky Lara.

This website is operated by Silky Lara Group Sdn Bhd ("Silky Lara", "we", "us", or "our").

By accessing our website, creating an account, purchasing our products, registering for membership, or participating in our skincare guidance services, you agree to these Terms of Service.

Please read these terms carefully before using our website or services.

If you do not agree with these terms, please discontinue use of the relevant services.

1. General Conditions

Silky Lara provides skincare products, online shopping services, membership benefits, and personalised skincare guidance through our website and authorised communication channels.

By using our website, you agree to:

• Provide accurate and complete information when placing orders or registering for an account.
• Use our website and services only for lawful purposes.
• Refrain from activities that may disrupt or compromise the security or functionality of our website.
• Respect the intellectual property and proprietary information belonging to Silky Lara.

We reserve the right to refuse or restrict services where reasonably necessary due to fraudulent activities, misuse, security concerns, or violations of these terms, subject to applicable laws.

2. Products & Skincare Information

Silky Lara is committed to providing quality skincare products developed with consideration for skin health and responsible skincare practices.

However, customers acknowledge that:

• Skincare results may vary depending on individual skin types, conditions, lifestyles, and product usage.
• No skincare product can guarantee identical results for every individual.
• Product descriptions, educational content, and recommendations are intended to assist customers in making informed skincare decisions.
• Customers should follow the recommended product instructions and discontinue use if significant irritation or an adverse reaction occurs.

Product information provided on our website is not intended to replace professional medical diagnosis or treatment.

Nothing in this section excludes customers' rights concerning defective, unsafe, misrepresented, or otherwise non-compliant products under applicable consumer protection laws.

3. Skin Journey & Personalised Skincare Guidance

Silky Lara offers personalised skincare guidance through its Skin Journey programme, which may include:

• Initial skin consultation and onboarding.
• Skin assessment and identification of concerns.
• Personalised skincare routine planning.
• Product recommendations.
• Skin progress monitoring and follow-up guidance.

By participating in the programme, customers acknowledge that:

1. Recommendations are based on the information and photographs voluntarily provided by the customer.
2. The accuracy of skincare guidance may depend on the completeness and accuracy of the information provided.
3. Individual results and progress timelines may vary.
4. Consistent product usage and appropriate skincare practices may influence outcomes.
5. Participation does not guarantee a specific cosmetic result.

The scope of each service, including whether it constitutes professional medical consultation, will be communicated to customers where applicable.

Skincare guidance provided for cosmetic purposes does not automatically constitute medical diagnosis, prescription, or treatment.

Customers experiencing severe, persistent, or concerning skin conditions should seek appropriate medical evaluation.

4. Customer Accounts

Customers may create an account to access website features, order history, membership benefits, and other available services.

Customers are responsible for:

• Providing accurate registration information.
• Maintaining the confidentiality of their account credentials.
• Informing Silky Lara of suspected unauthorised account access.
• Ensuring their accounts are not used for fraudulent or unlawful purposes.

Silky Lara may suspend or restrict accounts where reasonably necessary to protect customers, prevent fraud, or enforce these terms.

5. Membership & Loyalty Programmes

Silky Lara offers membership programmes designed to reward customers and support their skincare journey.

5.1 SL Standard Membership

SL Standard is a complimentary membership programme that may include:

• Loyalty points collection.
• Personalised skincare guidance.
• Eligibility for selected promotional milestones.

Membership benefits may be subject to specific eligibility requirements and promotional conditions.

5.2 SLovers Membership

SLovers is a paid membership programme available at RM25 per year, subject to the membership terms displayed at registration.

Benefits may include:

• Exclusive member pricing on selected products.
• Personalised skincare guidance.
• Seasonal merchandise rewards, subject to qualifying purchases.
• Eligibility for selected seasonal lucky draws.
• Special birthday rewards.
• Access to selected member-exclusive events or activities.

Seasonal merchandise eligibility generally requires a cumulative qualifying spend of RM300 within the applicable season, with a maximum of one qualifying seasonal gift per member per season.

The applicable seasons are:

• Season 1: January–April
• Season 2: May–August
• Season 3: September–December

An annual membership fee waiver may apply to eligible members who meet the qualifying annual spending threshold of RM800, subject to verification and the published membership rules.

5.3 Membership Conditions

• Membership benefits are intended for the registered account holder.
• Loyalty points and rewards have no cash value unless expressly stated otherwise.
• Membership rewards may be subject to availability and specific promotional terms.
• Membership privileges may not be transferred, resold, or exchanged for cash unless expressly permitted.
• Silky Lara may update membership benefits with reasonable prior notice where changes materially affect existing members.
• Any changes will be subject to applicable contractual and consumer protection requirements.

Details regarding membership renewal, expiry, cancellation, and applicable refunds will be provided in the relevant membership terms.

6. Product Pricing & Payments

All product prices displayed on our website are stated in Malaysian Ringgit (MYR) unless otherwise specified.

Silky Lara reserves the right to update product prices and promotional offers from time to time.

However, price changes will not retrospectively affect orders already accepted and paid for, except where permitted by applicable law.

Payments are processed through authorised payment service providers available at checkout.

Customers agree to provide accurate billing and payment information.

An order confirmation or payment acknowledgement does not necessarily guarantee product availability. Where an order cannot be fulfilled, Silky Lara will provide an appropriate resolution, including a refund where applicable.

7. Orders & Availability

All orders are subject to product availability, successful payment verification, and applicable order acceptance procedures.

Silky Lara reserves the right to cancel or decline orders for legitimate reasons, including:

• Products being unavailable.
• Suspected fraudulent transactions.
• Incorrect or incomplete customer information.
• Genuine pricing or technical errors.
• Circumstances that prevent lawful fulfilment.

If payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be arranged.

We will make reasonable efforts to notify affected customers.

8. Shipping & Delivery

Silky Lara provides delivery services through appointed logistics partners.

Shipping fees, estimated delivery periods, and applicable conditions are described in our Shipping & Delivery Policy.

Customers are responsible for providing accurate delivery information.

While we strive to ensure timely delivery, estimated delivery dates may vary due to courier operations, public holidays, weather conditions, or other circumstances.

For additional information, please refer to our Shipping & Delivery Policy.

9. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Return & Refund Policy and applicable consumer protection laws.

Eligible return requests may be submitted within 7 days of receiving an order.

Change-of-mind returns may be accepted where products remain unopened, unused, properly stored, and in their original saleable condition.

Individual skin incompatibility or dissatisfaction with cosmetic results does not automatically qualify for a refund.

Customers retain their applicable statutory rights concerning defective, unsafe, or misrepresented products.

Please refer to our Return & Refund Policy for complete eligibility requirements and procedures.

10. Promotions, Discounts & Rewards

Silky Lara may occasionally offer promotional campaigns, discount codes, free gifts, and loyalty rewards.

Unless otherwise stated:

• Promotional offers are valid only during the specified campaign period.
• Certain offers may be limited to selected products or eligible customers.
• Discount codes may not be combined with other promotions.
• Gifts and rewards are subject to availability.
• Promotional eligibility may depend on minimum purchase requirements.

Additional terms may apply to individual campaigns.

Where promotional rewards involve chance-based selection, separate campaign rules and applicable legal requirements will govern participation.

11. Intellectual Property

All content displayed on the Silky Lara website, including but not limited to:

• Brand names and logos.
• Product photographs and packaging designs.
• Website content and written materials.
• Skincare educational materials.
• Graphics, videos, and marketing materials.
• Proprietary skincare guidance frameworks.

is owned by Silky Lara or used with appropriate authorisation.

Customers may not reproduce, distribute, modify, or commercially exploit protected content without prior written permission, except as permitted by law.

12. Customer Reviews & Testimonials

Customers may voluntarily submit reviews, feedback, testimonials, or skincare progress photographs.

By submitting content, customers confirm that they have the right to share it and that it does not knowingly violate the rights of others.

Silky Lara will seek appropriate consent before using identifiable customer photographs, sensitive skin information, or personal testimonials for promotional purposes.

We reserve the right to moderate or remove unlawful, fraudulent, misleading, or inappropriate content, subject to applicable law.

13. Privacy & Personal Data

We respect and protect customer personal information.

Personal information collected through our website, membership programmes, and skincare guidance services will be handled in accordance with our Privacy Policy and applicable Malaysian data protection laws.

By using our services, customers acknowledge that their personal information will be processed as described in our Privacy Policy, with consent obtained separately where required.

Please refer to our Privacy Policy for further details.

14. Third-Party Services

Our website operates using Shopify and may integrate with third-party payment gateways, courier services, loyalty platforms, and customer communication tools.

Certain services may be governed by additional terms and privacy policies established by their respective providers.

Silky Lara is not responsible for independent third-party websites or services outside our reasonable control.

However, this provision does not exclude responsibilities that Silky Lara may have under applicable law.

15. Limitation of Liability

Silky Lara makes reasonable efforts to ensure that our website, products, and services are accurately represented and delivered responsibly.

To the extent permitted by law, Silky Lara will not be responsible for losses arising solely from:

• Customer misuse of products contrary to provided instructions.
• Unauthorised modification of products by third parties.
• Customer-provided information that is materially inaccurate or incomplete.
• Events outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded, including applicable consumer guarantees and liability arising from negligence where such exclusion is prohibited.

16. Website Availability

We aim to maintain reliable website functionality.

However, website access may occasionally be interrupted due to maintenance, technical issues, or service provider disruptions.

Silky Lara may update, modify, or temporarily suspend website features where reasonably necessary.

We will make reasonable efforts to minimise disruption to customers.

17. Changes to Terms of Service

Silky Lara may revise these Terms of Service to reflect changes in our operations, products, services, or applicable laws.

Updated terms will be published on our website with the relevant revision date.

Where changes materially affect existing contractual rights or paid membership benefits, we will provide appropriate notice and obtain consent where required.

18. Governing Law

These Terms of Service are governed by the laws of Malaysia.

Any dispute arising from the use of our website, products, or services will be handled in accordance with applicable Malaysian laws and relevant dispute resolution procedures.

Nothing in these terms limits customers' rights to seek remedies through applicable consumer protection mechanisms.

19. Contact Information

For questions or concerns regarding these Terms of Service, please contact:

Silky Lara Group Sdn Bhd

Email: silkylaraskincare@gmail.com

Customer Support: Official Silky Lara WhatsApp Channel +60123713860

Business Address: No 55, Jalan Kantan 2B, Kantan Perindustrian BB8, Bukit Beruntung, 48300 Rawang, Selangor.

Website: silkylara.com

Thank you for choosing Silky Lara.

We are committed to providing a trusted skincare shopping experience supported by responsible guidance, transparency, and customer care.

These Terms of Service should be read together with our Privacy Policy, Return & Refund Policy, and Shipping & Delivery Policy.